Frequently Asked Questions

Everything you need to know about your skincare journey with Dr. Idriss.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for products in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.

Are Dr. Idriss products safe for sensitive skin?

Yes, our formulas are dermatologist-tested and designed to be effective yet gentle. However, we always recommend performing a patch test before incorporating a new product into your routine.

Do you ship internationally?

We currently ship to over 20 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.

Are your products cruelty-free?

Absolutely. Dr. Idriss is committed to ethical beauty; we do not test our products or ingredients on animals at any stage of production.

How can I track my package?

Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.